Last Updated: September 2026
The short version
Not installed yet? You get a full refund. Already installed on a phone? We cannot refund it — but if the fault is ours, we always make it right.
If you have not installed the eSIM on a device, you can cancel it and receive a full refund. Write to us within 14 days of purchase with your order number and we will process it.
Installing an eSIM issues the profile to that one specific device. It cannot be moved, reissued, or returned to stock — not by us and not by the network operator. For that reason an installed eSIM counts as used and cannot be refunded, whether or not you have consumed any data.
This is also why deleting an eSIM from your phone is permanent. If something looks wrong, contact us before you remove anything.
If the problem is on our side, installation status does not matter. We refund in full when:
In these cases we may ask for a screenshot or your device model so we can confirm the fault and fix it for the next customer.
Days or data added to an existing eSIM are loaded onto the profile immediately and are consumed from that moment. Top-ups are not refundable once loaded.
Every plan has a validity period that starts when you first connect to a network at your destination. Data left unused when the plan expires is not refunded and does not carry over.
Email [email protected] with your order number and, if you have it, the ICCID from your order email. Tell us briefly what happened. We reply as quickly as we can.
Approved refunds are returned to the original payment method. Your bank or card issuer usually posts the amount within 5–10 business days; the exact timing is set by them, not by us.
If anything here is unclear, write to [email protected] before you buy. We would rather answer a question than process a refund.
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